Terms of Service
Welcome to SimpleTax. We have tried to keep our Terms of Service (the "Terms") as simple as possible. Unfortunately, the realities of the legal world make this a very difficult task. So, should you have any questions or concerns, or would simply like to better understand the way we do things at SimpleTax, please don't hesitate to contact us.
SimpleTax and simpletax.ca (collectively, the "Service") were built by and are operated by SimpleTax Software Inc. (referred to herein as "us", "we", and "our"). By using the Service and/or by clicking "I agree to the terms of service", you agree to comply with and be legally bound by the Terms, regardless of whether you sign up for an account.
Your Rights and Responsibilities
You may use the Service to prepare personal tax returns for you and/or your family.
You agree that you will not use the Service to prepare tax returns (or to assist you in preparing tax returns) on a Professional Basis. Preparing a tax return on a "Professional Basis" includes, but is not limited to, receiving any consideration, monetary or otherwise, for your work. You agree that in no event shall we have any liability for damages or claims arising from your use of the Service on a Professional Basis, notwithstanding any other Terms herein.
You agree that you are solely responsible for providing Complete and Accurate Information. You agree to review your tax returns for typos and for obvious errors prior to filing your tax returns with the Canada Revenue Agency and/or Revenu Québec (collectively, the "Revenue Agencies"). You also agree that you are responsible for ensuring that any member of your family for whom you prepare a tax return reviews his or her tax return for typos and for obvious errors prior to anyone filing that tax return.
Providing "Complete and Accurate Information" means properly entering all necessary personal, tax, and financial information into the Service. This includes, but is not limited to, properly inputting and reviewing: income, expenses, deductions, prior-year deductions, prior-year carry-forwards, claims for various tax credits, and any necessary tax information (e.g., net income amounts) from your dependants. Reviewing a tax return includes acknowledging that all information reported on the tax return is correct and that no data is erroneous or missing. For greater certainty, reviewing a tax return includes acknowledging that a tax return is free from typing errors.
Because tax laws and regulations change frequently and their application varies widely based upon the specific facts and circumstances, interpretation rules, and taxing policies involved, you agree that you are solely responsible for the contents of the tax returns prepared in your account.
You agree that you are solely responsible for filing your tax return with the Revenue Agencies and for ensuring your tax return is accepted by the Revenue Agencies. You understand and agree that we will not automatically file your tax return for you. You agree that we are not liable for any damages, including interest or penalties, arising from your failure to file your tax return.
We cannot guarantee that your tax return will be accepted as filed by the Revenue Agencies. You agree that the Service's documentation makes it clear that the Revenue Agencies may require additional information, and you understand that you must keep this information on hand for the amount of time required by law.
100% Awesome Guarantee
This guarantee applies to 2014 and later tax return(s) filed by December 31 of the following year; e.g., you must file your 2014 return by December 31, 2015. You must successfully submit your return electronically through the Service for the guarantee to apply.
If you provide Complete and Accurate Information and you owe a penalty or interest because of our calculation error, we will reimburse you the penalty and the interest amounts up to the date of your Notice of Assessment or Reassessment. We will also refund any optional payment you made for the year. This guarantee does not apply to calculation errors due to mistakes in the Revenue Agencies' documentation. If you believe that this guarantee applies to your return, you must notify us by email at email@example.com as soon as you learn of the mistake and within 30 days of the date on the Notice of Assessment or Reassessment. You must attach a copy of the Notice of Assessment or Reassessment to your email. When requested, you must also provide us with access to your SimpleTax account.
If you find a larger refund using a competitor when you enter identical information, we will refund any optional payment you made for the year. If you are a couple that is using linked profiles, this guarantee applies to the combined refund found for you and your partner. This guarantee does not apply to differences attributable to rounding or to differences under $2.
If you aren't satisfied with the Service, you can file your return without making a payment.
You understand and agree that it is not our business to provide tax advice and that we cannot and will not do so.
Any instructions, documentation, help content, blog posts, social media posts, support emails from our principals, employees, or contractors, social media replies from our principals, employees, or contractors, links to third-party websites (including the Revenue Agencies' websites), content contained in any such third-party websites linked to by us, and other similar content in and relating to the Service (collectively, the "Help Content") are provided for your convenience only. You agree that under no circumstance is the Help Content to be construed as us providing tax advice to you.
Upon completion of your or your family member's tax return and prior to submitting and/or downloading that person's tax return document(s), we will give you the option to pay any amount to support us. We may suggest an amount based on your tax situation. If you elect to pay for the Service you can pay by Stripe or PayPal. You will be subject to that system's terms and conditions. Should you wish to dispute a payment, you may contact us at SimpleTax Software Inc., 422 Richards St, Suite 170, Vancouver, BC V6B 2Z4 or at 604-256-5733. We will not retain your credit or debit card details, however, our payments provider may keep this information for a reasonable amount of time.
Except as otherwise provided herein, all payments are non-refundable.
Provided you comply with these Terms we grant you a personal, limited, non-exclusive, non-transferable right and licence to use the Services.
If you provide Complete and Accurate Information, we warrant to properly calculate your tax payable. We disclaim any responsibility for your failure to enter Complete and Accurate Information, and for any choices you make regarding the treatment and processing of your tax situation.
We warrant that your tax return is certified for electronic transmission to the Revenue Agencies through the NETFILE and NetFile Québec web services.
Not applicable to Residents of Québec: To the maximum extent permitted by applicable law, we disclaim all other warranties, express or implied, regarding the Service, including its fitness for a particular purpose, its quality or its merchantability.
For greater certainty, we do not warrant that the Service is free from bugs, interruptions, errors, or other program limitations, nor that the simpletax.ca site, or the servers that makes it available, are free of viruses or other harmful components.
Privacy and Security
We are responsible for protecting the security of your data and personal information that is in our possession and will maintain commercially reasonable administrative, technical and physical procedures to protect your data and personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures. You understand and agree that you use the Service at your own risk.
Limitation of Liability
Not applicable to Residents of Québec: You understand and agree that the entire liability of SimpleTax Software Inc. and our principals, employees or any other person, corporation or organization that has helped us shall be at all times limited to the amount, if any, that you paid to use the Service.
You agree that we are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits or investment, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if we have been advised of the possibility of such damages and even if a remedy set forth herein is found to have failed of its essential purpose.
Copyrights & Intellectual Property
Your right to use the Service is protected by copyright, trade secret, and other intellectual property laws, and we retain all rights, title and interest, including all intellectual property rights, in and to the Service. You acknowledge that the Service and all related documents are protected by Canadian copyright laws and international treaty provisions. You agree you will not reproduce, modify, copy, deconstruct, sell, trade or resell the Service.
You understand that certain parts of the Service may have been designed or developed by third party licensors and may include software licensed by such third parties, who shall be authorized to hold you responsible for any copyright infringement or violation of this agreement.
Governing Law & Changes
Not applicable to Residents of Québec: You agree to the exclusive jurisdiction of the Province of British Columbia in governing any disputes that may arise under these Terms.
We reserve the right to change these Terms at any time. If we make a material change to the Terms you will be notified through the Service or through email.
We last updated our Terms of Service on February 6, 2019.